Question 1

How far ahead can I book?

Accepted Answer

Online bookings need at least 24 hours' notice and can be made up to 2 weeks ahead. For same-day appointments, call us — we'll fit you in if the schedule allows.

Question 2

Do I need to pay a deposit?

Accepted Answer

Yes. A deposit secures your booking; we'll contact you with the details when we confirm your appointment. Pre-paid deposits are non-refundable.

Question 3

What is the cancellation policy?

Accepted Answer

Cancellations need 24 hours' notice and are taken by phone only. Late cancellations and no-shows are not refunded.

Question 4

Can I reschedule?

Accepted Answer

Yes — just contact us and we'll move your appointment to a time that suits.

Question 5

Will I get a reminder?

Accepted Answer

You'll receive a confirmation once we approve your request, and a reminder 1 day before your appointment.

Question 6

Why do some prices say “from”?

Accepted Answer

Colour, foils, treatments and bridal work depend on hair length, thickness and your request. We'll confirm the final price with you before we start.

Booking questions